Returns & Refunds

Last updated: 7 October 2026

We want you to love everything you order from Bare. If something isn't right, you have 30 days from the day your order arrives to request a return.

What can be returned

To be eligible, your item needs to be unused, unopened and in its original sealed packaging, exactly as it arrived. Please keep your order confirmation or proof of purchase, as we'll need it to process your return.

For hygiene reasons, we're unable to accept returns on beauty and personal care products that have been opened, swatched or used. If you're unsure whether your item qualifies, just drop us a message and we'll help.

How to start a return

Email us at barebeautymt@gmail.com with your order number and the item you'd like to return. Once your request is approved, we'll send you a return label along with instructions on where to send your parcel.

Please don't send anything back without contacting us first, as unrequested returns can't be accepted.

Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, get in touch straight away and we'll make it right.

Exchanges

The quickest way to get the item you want is to return the original and place a new order once your return has been approved.

Refunds

Once your return reaches us, we'll inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a little longer to process it on their end.

If it's been more than 15 business days since your refund was approved and you still haven't received it, email us at barebeautymt@gmail.com.

Gift vouchers

Bare gift vouchers are available from €10 to €100 and can be used across every brand in our store, so they can pick their own favourites. Gift vouchers are non-refundable and can't be exchanged for cash.